Frequently asked questions

PrepKingz Shipping is a Canadian fulfillment and shipping portal for Shopify merchants. You compare and buy carrier rates (Canada Post, UPS, and FedEx), pay from a prepaid CAD wallet, and optionally send pick-and-pack work to the PrepKingz warehouse. The app is not embedded in Shopify Admin—after OAuth you operate in the PrepKingz portal.

In Shopify Admin, open Apps, find PrepKingz, and install it. Approve the requested scopes (orders, fulfillments, and related location access). Then create or sign in to your account at shipping.prepkingz.ca (/signup or /login). In the portal, open Integrations, enter your shop domain (for example your-store.myshopify.com), and choose Connect to finish OAuth.

Label-only (merchant-managed) — PrepKingz syncs paid unfulfilled Shopify orders, quotes rates, and purchases shipping labels from your wallet. Your team (or your own facility) handles pick and pack.

PrepKingz warehouse fulfillment — PrepKingz registers a Shopify fulfillment service and warehouse location. Assigned orders flow to the Operations desk for label purchase, pick, pack, and tracking push. Choose the mode that matches how you signed up or how your account is configured.

Wallet balances are tracked in CAD cents. Fund the wallet from Billing with Stripe Checkout (card and other Stripe methods for your account). Where offered, Interac e-Transfer instructions appear in the portal; Interac credits after the transfer is matched. Buying a label debits the wallet at purchase time. For refunds, voids, and wallet rules, see the Refund & Wallet Policy.

Paid, unfulfilled Shopify orders sync into the PrepKingz queue. After you connect the shop in Integrations, use the Sync orders button to import (or refresh) open fulfillment orders. Keep the connection active so new paid orders continue to import.

When a tracking number exists, PrepKingz creates a Shopify fulfillment with fulfillmentCreate and notifyCustomer enabled by default. Shopify can then mark the order fulfilled and send your store's normal shipping notification email with carrier and tracking. PrepKingz does not replace Shopify checkout, payments, or your theme.

No. Amazon FBA prep is a separate product with a separate account at https://dashboard.prepkingz.ca/. FBA login and inventory workflows are not the same as PrepKingz Shipping at shipping.prepkingz.ca.

Yes—eBay and Amazon FBM (via Veeqo) integrations exist in the portal for merchants who use those channels. The Shopify App Store listing and this FAQ focus on the Shopify install, connect, label, and fulfillment flow. Other channels are available after you have a PrepKingz Shipping account.

You (the merchant) are responsible for accurate HTS codes, country of origin, and declared values on cross-border shipments. The portal can search USITC HTS data as a convenience; that search does not replace your compliance obligations or guarantee tariff classification.

For PrepKingz warehouse fulfillment, same-day processing uses a 2:00 PM cutoff in America/Toronto (Eastern Time). Orders that miss the cutoff are handled on a later warehouse wave. Label-only merchants ship on their own schedule after buying labels.

In the portal, open Settings → API & webhooks to create or revoke API keys for your account. Public API documentation is at /docs/api.

Uninstalling disconnects your shop from PrepKingz. Shopify mandatory privacy webhooks (customers/data_request, customers/redact, and shop/redact) continue to be handled so customer and shop data can be redacted as required. See the Privacy Policy for retention and redaction details.

Email support@prepkingz.com with your shop domain and a short description of the issue (order ID or shipment reference helps).

• /shopify/screencast — silent product walkthrough
• /docs/tutorial — merchant tutorial
• /privacy — Privacy Policy
• /refund — Refund & Wallet Policy
• /docs/api — public API reference